All
orders received will be shipped on the next
business day where we have stock available.
If
your item is not available from stock, you will
receive an email, no later than one working
day after your order, confirming the estimated
ship date.
Once
the item is shipped, you will receive an email
giving details, including the expected delivery
date and the shipping method.
Delivery:
We
plan to deliver within 1 weeks of order if you
live in the UK and within 3 weeks worldwide.You
are welcome to discuss your order by email if
the item has not arrived within the timeframe
specified above.
Complaints:
We
value you and take our relationship with you seriously.
We aim to help you every step of the way from
an enquiry.
Whichever
country the customer is from, we endeavour to
reply to emails within one working day from receipt.
If
you have a complaint with regards to any aspect
of our services, you can call us directly on +44
(0)800 043 9389 during working hours (9:00am-5:30pm
Monday - Friday) or email us at info@heknows.co.uk,
and will be happy to help you.
We
strive to resolve issues as quickly as possible
within a respectable timescale.
|
